Privacy Notice

Introduction

This Privacy Notice explains how Pelorus Digital Ltd, trading as Nick Page Therapy and Counselling, collects, uses, stores and protects your personal information.

I am committed to protecting your privacy and handling your personal information in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who is responsible for your information?

Pelorus Digital Ltd (Company No. 11533063), trading as Nick Page Therapy and Counselling, is the data controller for the purposes of UK data protection law.

If you have any questions about this Privacy Notice or how your personal information is handled, please contact:

privacy@nicholaspage.co.uk

What information do I collect?

Depending on the nature of our contact and work together, I may collect:

• Your name and contact details, including email address and telephone number
• Information you provide through my website contact form
• Information you provide when enquiring about therapy
• Information disclosed during therapy sessions
• Brief session notes relating to our work together
• Payment and invoicing information
• Correspondence by email, telephone or text message

As part of providing psychotherapy, I may process information relating to your mental health, emotional wellbeing and personal circumstances. This is treated as special category personal data under UK data protection law.

How do I collect your information?

Information may be collected:

• When you contact me through my website
• When you email, call or message me
• During an initial consultation
• During therapy sessions
• Through administrative communications relating to appointments and payments

Why do I collect your information?

I collect and use personal information in order to:

• Respond to enquiries
• Assess whether I am able to offer therapy
• Provide psychotherapy services
• Maintain clinical records
• Arrange and manage appointments
• Process payments and maintain financial records
• Meet professional, legal and regulatory obligations
• Protect the safety of clients or others where necessary

Lawful basis for processing

The lawful basis for processing personal information connected with therapy is that processing is necessary for the provision of psychotherapy services and for the legitimate interests of operating a professional psychotherapy practice.

Where special category personal data is processed, this is necessary for the provision of health-related therapeutic services and associated record keeping.

Confidentiality and supervision

Confidentiality is a central part of psychotherapy.

Information shared in therapy will normally remain confidential.

As part of good professional practice, I undertake regular clinical supervision. During supervision I may discuss aspects of my work with clients. Wherever possible, information is anonymised and shared only to the extent necessary for professional support and safe clinical practice.

Information may also be disclosed where required by law or where there is a serious concern about the safety of you or another person.

How is your information stored?

Client records are stored electronically using secure professional systems, including:

• Microsoft 365 Business services for email and communication
• Therasee, a UK-hosted practice management platform used for client records and session notes

Reasonable technical and organisational measures are used to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

How long do I keep records?

Client records are normally retained for seven years after therapy has ended.

After this period, records will be securely deleted unless there is a legal, regulatory or professional reason to retain them for longer.

Financial records may be retained for longer where required by tax or accounting regulations.

Sharing your information

Personal information will not be sold or shared for marketing purposes.

Information may be shared:

• With professional advisers where necessary
• With my clinical supervisor, using anonymised information wherever possible
• Where required by law
• Where necessary to protect someone from serious harm
• In connection with legal proceedings or regulatory requirements

Your rights

Under UK data protection law, you have rights which may include:

• The right to access your personal information
• The right to request correction of inaccurate information
• The right to request restriction of processing in certain circumstances
• The right to object to certain forms of processing
• The right to lodge a complaint with the Information Commissioner's Office (ICO)

Some rights may be limited where information is contained within psychotherapy notes or where exemptions apply under data protection law.

Website enquiries

If you submit information through the website contact form, your details will be used solely to respond to your enquiry and to consider whether therapy may be appropriate.

Website cookies and analytics

This website does not currently use analytics or marketing cookies and does not use cookies for advertising or visitor tracking purposes.

If this changes in the future, this Privacy Notice will be updated accordingly.

Data Protection Complaints

If you have a concern or complaint about how your personal information has been collected, stored, used or shared, please contact me at privacy@nicholaspage.co.uk.

I will acknowledge your complaint and investigate it in accordance with my obligations under UK data protection law.

If you are not satisfied with my response, you have the right to raise your concern with the Information Commissioner's Office (ICO).

Complaints to the ICO

The Information Commissioner's Office is the UK's independent authority for data protection matters.

Further information can be found at: https://ico.org.uk

Changes to this Privacy Notice

This Privacy Notice may be updated from time to time. The latest version will always be available on this website.